Take enquiries
By phone, form or chat. In German, English, Spanish and Portuguese. At any hour, including when it is night where you are.
Reachable in your customer's language. Around the clock.
MySiona® is our multilingual agent for enquiries, after-sales and follow-up. She takes on what repeats – and hands over the moment it matters.
Availability decides whether interest turns into an order.
What fails is rarely the product. It is that an enquiry from São Paulo arrives on Friday evening and is answered on Tuesday. That a German purchasing manager asks in German and gets a standard reply in English. That the call-back someone promised disappears into the day job.
Anyone selling in several markets needs availability in several languages and several time zones. Building a team for that only pays off above a volume you never reach without that availability.
A chicken-and-egg problem. MySiona® solves it.
What MySiona does
Pre-qualify
What it is about, which product, which country, how urgent. The answer lands structured in your CRM, not as free text in an inbox.
Answer standard questions
Delivery time, customs status, spare part number, returns procedure – from your own data, not from general world knowledge.
Follow up
The 48-hour rule, without anyone having to remember it. Whoever does not reply gets a reminder; whoever does is put through.
Three fields of use
A
Before the sale.
An enquiry comes in through the website or the phone. MySiona establishes what it is about, checks whether the product even fits, and books a meeting with sales – in the language of the person asking.
B
In operation.
A customer asks about the status of a delivery or a spare part number. MySiona looks it up in the system and answers immediately instead of passing the question on.
C
After the sale.
A return is registered, a repair case opened, a satisfaction question asked. The results go into the same file as the original order.
What she does not do.
MySiona does not negotiate prices. She gives no binding commitments on delivery dates that are not in the system. She does not handle complaint conversations that turn emotional. And she does not pretend to be human.
In all four cases she hands over – with the conversation so far, so your colleague does not start from zero.
Who is liable, who decides
The answers come from your data, within a frame you release. Every conversation is visible and traceable. Binding commitments are made by a human – always.
Not only digital
Service is also a workbench.
Returns
Taking back in the market, inspection, restocking or disposal – with documentation for your accounts.
Repair
Repair on the ground instead of shipping across continents. Saves weeks, freight and customs cost.
Spare parts
Stocked in the market, shipped the same day. The difference between a standstill of days and one of hours.
Answered briefly
Frequently asked questions about service and AI
What is MySiona®?
MySiona® is AugurPro's multilingual AI agent for enquiries, customer service and follow-up. She takes enquiries by phone, form or chat, pre-qualifies them, answers standard questions from your own data, and hands over to a human the moment it matters.
Which languages does MySiona work in?
In German, English, Spanish and Portuguese, around the clock – including when it is night where you are.
Does MySiona pretend to be human?
No. MySiona does not pretend to be human. She also does not negotiate prices, gives no binding commitments on delivery dates that are not in the system, and does not handle complaint conversations. In all four cases she hands over to a colleague – with the conversation so far.
Who is responsible for the answers?
The answers come from your data, within a frame you release. Every conversation is visible and traceable. Binding commitments are always made by a human.
Does MySiona replace our customer service?
No, she makes it reachable. MySiona takes on what repeats – delivery status, spare part numbers, returns procedures, follow-up – and so frees time for the cases that need a human.
Does service include the physical handling too?
Yes. Taking back, inspection, restocking, repair and spare parts stocking run through the hub and the partners in the target market – shipped the same day where stock is held.
Thirty minutes. One conversation.
Nothing to prepare, nothing to commit to. You describe your situation, we tell you whether we are the right partner for it – and if we are not, who is. You hear back within 48 hours.
Martin Kunze, Head of Business Development · m.kunze@augur-pro.com · +49 151 672 657 96 · Deutsch · English · Español